SHIPPING + RETURNS
Orders are shipped Monday - Friday, excluding observed holidays within the United States via USPS. Typically, it takes 2 business days for an order to be
shipped within 3 - 5 business days to be delivered.
We'll send you emails to update you on the progress of your order, or you can give us a call, and we'll be happy to provide tracking information.
Shipping is free on all orders over $50 and $5.95 flat rate on all orders below $50. Shipping fees are non-refundable.
PICK-UP/DROP OFF SERVICES
If you’d like to pick up your order click the ‘PICK UP MY ORDER’ option at checkout. Pick-ups are available Monday to Friday from 8am to 6pm EST at ThynkGlobal located at 311 NW 72nd Terrace, Miami, FL 33150. Saturday and Sunday by appointment only.
DROP OFF SERVICES
The Healing Junkie offers drop off services for customers in a 10-mile radius of Wynwood neighborhood, Miami, FL for a fee of $15 for orders under $200, free for orders over $200. Click the ‘DROP-OFF’ option at checkout and choose an available time slot. Drop offs are available Saturday and Sunday from 8:00 am to 9:00 pm Eastern Time.
If you are not satisfied with one of our products that you have purchased, you may return the item within 14 days from the date your product was delivered for a full refund of the purchase price, minus the shipping. The item must be returned in good condition, in the original jar to ensure full credit.
You can expect a refund in the same form of payment originally used for purchase within 3-5 business days upon us receiving your returned product.
We are not responsible for lost, held, damaged or unclaimed packages. As soon as a package ships, we provide tracking information for your convenience. It is your responsibility to be aware of delivery dates and arrange delivery, re-delivery or pick-up with your local post office if it becomes necessary.
Samples and personal blends are final sale.